Shop & Shipping Policies
Effective Date: August 4, 2026
Business Name: Your Esthetician BFF
Location: Hamilton, Ontario, Canada
Website:https://www.yourestheticianbff.com
Thank you for shopping with Your Esthetician BFF. By placing an order for products or purchasing services through our website, you agree to the terms outlined in these Shop & Shipping Policies.
1. Order Processing & Shipping Timeframe
Processing & Shipping Time: All physical product orders are processed and shipped within 3 to 5 business days (excluding weekends and Canadian statutory holidays).
Order Confirmation: Once your order is placed, you will receive an email confirmation. A second notification containing tracking information will be sent as soon as your package has been dispatched.
Shipping Destinations: We ship across Canada. Delivery timelines provided at checkout are estimates and depend on courier schedules.
2. All Sales Are Final Policy
Due to the hygienic, personal, and health-regulated nature of professional skincare products and esthetic services, all sales are strictly final.
Skincare & Cosmetic Products: We cannot accept returns, refunds, or exchanges on any retail skincare items once an order has been processed or shipped. This ensures the safety, integrity, and hygiene of all products supplied to our clients.
Services & Gift Cards: Purchases of professional aesthetic treatments, packaged service series, e-gift cards, or promotional vouchers are non-refundable and non-exchangeable. Service credits cannot be redeemed for cash.
3. Damaged or Defective Items
While all shipments are carefully packed and inspected prior to dispatch, unexpected transit issues can occur.
Reporting Period: If you receive a product that was damaged in transit or is defective, you must notify us within 48 hours of delivery.
Resolution Process: Please email photos of the damaged item and packaging to our team via our contact page. Verified claims for damaged or defective goods will be issued a replacement or store credit at our discretion.
4. Order Modifications & Incorrect Shipping Info
Address Accuracy: Customers are responsible for providing complete and accurate shipping details at checkout. Your Esthetician BFF is not responsible for missing, delayed, or misdelivered shipments resulting from incorrect address entry.
Modifications: Because orders enter processing quickly, address changes or cancellations cannot be guaranteed after an order is placed. If you notice an error, please contact us immediately.
5. Lost or Stolen Packages
Once a package leaves our facility and a tracking number is issued, delivery becomes the responsibility of the shipping carrier. Your Esthetician BFF is not liable for lost, stolen, or misplaced packages marked as "Delivered" by the courier.
6. Contact Information
If you have questions about your order or need assistance with a damaged package, please reach out to us at:
Your Esthetician BFF
Hamilton, Ontario, Canada